{"id":2119,"date":"2025-10-26T14:55:25","date_gmt":"2025-10-26T13:55:25","guid":{"rendered":"http:\/\/www.gevoelszaken.nl\/data-protection-privacy\/"},"modified":"2025-12-31T13:16:49","modified_gmt":"2025-12-31T12:16:49","slug":"data-protection-privacy","status":"publish","type":"page","link":"https:\/\/www.gevoelszaken.nl\/en\/data-protection-privacy\/","title":{"rendered":"Data protection &amp; privacy"},"content":{"rendered":"\n<p>Security, care, and trust \u2014 you can count on these with us. Want to know more? Also read our <a href=\"http:\/\/www.gevoelszaken.nl\/en\/privacy-statement-gevoelszaken\/\">privacy statement<\/a> and the <a href=\"http:\/\/www.gevoelszaken.nl\/en\/conditions-of-use-gevoelszaken\/\">conditions of use<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-group has-border-color has-gz-border-border-color has-gz-bg-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-34c43892 wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:16px;margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50);padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\"><h2 class=\"wp-block-heading\" id=\"avgcompliant-gegevensverwerking\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" class=\"wp-image-1794\" style=\"width: 24px;\" src=\"http:\/\/www.gevoelszaken.nl\/wp-content\/uploads\/2025\/10\/compliant.svg\" alt=\"\"> AVG\u2011compliant gegevensverwerking<\/h2>\n\n\n<p>We process personal data according to the highest privacy standards and in full compliance with the GDPR. \u2018GDPR-compliant\u2019 is a brief way of saying that we explain clearly what data we record and why, we do not keep any more data than is strictly necessary, and you remain in control. The practical effect of this is extensively described in our <a href=\"http:\/\/www.gevoelszaken.nl\/en\/privacy-statement-gevoelszaken\/\">privacy statement<\/a> and in the <a href=\"http:\/\/www.gevoelszaken.nl\/en\/conditions-of-use-gevoelszaken\/\">conditions of use<\/a>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Data minimisation: we only ask for the data that we genuinely need<\/li>\n\n\n\n<li>Clear objectives, retention periods and bases for data use<\/li>\n\n\n\n<li>Right to access, correction and erasure<\/li>\n\n\n\n<li>No sale or marketing misuse of data<\/li>\n\n\n\n<li>Processing agreements with all our partners<\/li>\n<\/ul>\n\n\n\n<p class=\"has-base-background-color has-background\" style=\"border-radius:10px;margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"><strong>For employers:<\/strong> we act as a processor; you remain the controller. Practical agreements are outlined in the <a href=\"http:\/\/www.gevoelszaken.nl\/en\/conditions-of-use-gevoelszaken\/\">conditions of use<\/a> and processing agreement.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-border-color has-gz-border-border-color has-gz-bg-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-34c43892 wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:16px;margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50);padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\"><h2 class=\"wp-block-heading\" id=\"elektronisch-clientdossier-ecd\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" class=\"wp-image-1799\" style=\"width: 24px;\" src=\"http:\/\/www.gevoelszaken.nl\/wp-content\/uploads\/2025\/10\/dossier.svg\" alt=\"\"> Elektronisch cli\u00ebntdossier (ECD)<\/h2>\n\n\n<p>Our practitioners make use of <strong>MijnDiAd<\/strong>, an electronic client record system that satisfies the care standards. In short: medical data requires extra security.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ISO 27001 and NEN 7510 certified (international\/Dutch security standards)<\/li>\n\n\n\n<li>Dutch data centres with 24\/7 security<\/li>\n\n\n\n<li>Daily encrypted backups<\/li>\n\n\n\n<li>Mandatory two-factor authentication<\/li>\n\n\n\n<li>Retention period in accordance with the Medical Treatment Contracts Act (WGBO), usually 20 years<\/li>\n<\/ul>\n\n\n\n<p class=\"has-base-background-color has-background\" style=\"border-radius:10px;margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\">Only the practitioner has access to the entire record; IT can only view the technically necessary metadata. Details about processing: see our <a href=\"http:\/\/www.gevoelszaken.nl\/en\/privacy-statement-gevoelszaken\/\">privacy statement<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-border-color has-gz-border-border-color has-gz-bg-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-34c43892 wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:16px;margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50);padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\"><h2 class=\"wp-block-heading\" id=\"beveiligde-communicatie\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" class=\"wp-image-1800\" style=\"width: 24px;\" src=\"http:\/\/www.gevoelszaken.nl\/wp-content\/uploads\/2025\/10\/envelop.svg\" alt=\"\"> Beveiligde communicatie<\/h2>\n\n\n<p>We ensure that we only use secure channels for sending sensitive information. Examples include <strong>Zivver<\/strong> for e-mail and encrypted file transfer. Encrypted<em><\/em> means that a message will remain unreadable to outsiders, even when intercepted.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Secure email via Zivver for documents and reports<\/li>\n\n\n\n<li>Secure transport by means of TLS\/SSL when sending and receiving<\/li>\n\n\n\n<li>Secure chat function within the platform<\/li>\n\n\n\n<li>No sensitive data sent through unsecured channels (such as regular e-mail)<\/li>\n<\/ul>\n\n\n\n<p class=\"has-base-background-color has-background\" style=\"border-radius:10px;margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\">When you contact us, we handle your data carefully. You can find out exactly what this means in our <a href=\"http:\/\/www.gevoelszaken.nl\/en\/privacy-statement-gevoelszaken\/\">privacy statement<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-border-color has-gz-border-border-color has-gz-bg-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-34c43892 wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:16px;margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50);padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\"><h2 class=\"wp-block-heading\" id=\"veilig-online-beeldbellen\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" class=\"wp-image-1802\" style=\"width: 24px;\" src=\"http:\/\/www.gevoelszaken.nl\/wp-content\/uploads\/2025\/10\/videocamera.svg\" alt=\"\"> Veilig online beeldbellen<\/h2>\n\n\n<p>For online sessions, we use <strong>LiveKit<\/strong>. This is specially designed for confidential conversations. \u2018End-to-end encryption\u2019<em><\/em> means that only you and your practitioner can listen in \u2014 we cannot.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>End-to-end encryption (E2EE)<\/li>\n\n\n\n<li>No recording or storage of conversations<\/li>\n\n\n\n<li>EU servers under GDPR protection<\/li>\n\n\n\n<li>SOC 2 Type II audits and periodic penetration tests<\/li>\n\n\n\n<li>Strict access control and logging<\/li>\n<\/ul>\n\n\n\n<p class=\"has-base-background-color has-background\" style=\"border-radius:10px;margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\">As soon as the conversation ends, all call data disappears. Rest assured that there\u2019s nothing that can be viewed or listened to again.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-border-color has-gz-border-border-color has-gz-bg-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-34c43892 wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:16px;margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50);padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\"><h2 class=\"wp-block-heading\" id=\"enterprise-cloudinfrastructuur\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" class=\"wp-image-1798\" style=\"width: 24px;\" src=\"http:\/\/www.gevoelszaken.nl\/wp-content\/uploads\/2025\/10\/cloud.svg\" alt=\"\"> Enterprise cloud\u2011infrastructuur<\/h2>\n\n\n<p>Our web app runs on <strong>Microsoft Azure<\/strong> (EU region). In plain language, this means that your data is located in Europe, is encrypted by default, and is continuously monitored.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Encryption at rest<em><\/em> (FIPS 140-2) and in transit<em><\/em> (TLS)<\/li>\n\n\n\n<li>Data storage within the European Union<\/li>\n\n\n\n<li>Continuous monitoring, patching and intrusion detection<\/li>\n\n\n\n<li>Layered access control and comprehensive logging<\/li>\n\n\n\n<li>Automatic security updates<\/li>\n<\/ul>\n\n\n\n<p class=\"has-base-background-color has-background\" style=\"border-radius:10px;margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\">We describe the parties we deal with and why in our <a href=\"http:\/\/www.gevoelszaken.nl\/en\/privacy-statement-gevoelszaken\/\">privacy statement<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-border-color has-gz-border-border-color has-gz-bg-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-34c43892 wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:16px;margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50);padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\"><h2 class=\"wp-block-heading\" id=\"datalekprotocol-amp-respons\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" class=\"wp-image-1801\" style=\"width: 24px;\" src=\"http:\/\/www.gevoelszaken.nl\/wp-content\/uploads\/2025\/10\/gevarendriehoek.svg\" alt=\"\"> Datalekprotocol &amp; respons<\/h2>\n\n\n<p>If something goes wrong unexpectedly, we will take action quickly and transparently. A data breach<em><\/em> means that there has been unauthorised access to data. We limit the damage and inform those involved where necessary.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Investigation commences within 24 hours<\/li>\n\n\n\n<li>Dutch Data Protection Authority notified within 72 hours (if required)<\/li>\n\n\n\n<li>Direct damage limitation, forensic analysis and lessons learned<\/li>\n\n\n\n<li>Clear communication to stakeholders and clients<\/li>\n\n\n\n<li>Structural improvements to prevent recurrence<\/li>\n<\/ul>\n\n\n\n<p class=\"has-base-background-color has-background\" style=\"border-radius:10px;margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"><strong>Data Protection Officer:<\/strong> Koen Gubbels \u2014 <a href=\"mailto:team@gevoelszaken.nl\">team@gevoelszaken.nl<\/a>. For the formal agreements, please view our <a href=\"http:\/\/www.gevoelszaken.nl\/en\/privacy-statement-gevoelszaken\/\">privacy statement<\/a> and <a href=\"http:\/\/www.gevoelszaken.nl\/en\/conditions-of-use-gevoelszaken\/\">conditions of use<\/a>.<\/p>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"what-do-we-offer-you\">What do we offer you?<\/h2>\n\n\n<div class=\"wp-block-group has-border-color has-gz-border-border-color has-gz-bg-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-34c43892 wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:16px;margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50);padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7fc3d43a wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-border-color is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#fddbc7;border-width:1px;border-radius:10px;padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-24567ffd wp-block-group-is-layout-constrained\" style=\"border-style:none;border-width:0px;border-radius:10px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\"><h3 class=\"wp-block-heading\" id=\"for-employees\">For employees<\/h3>\n\n\n<p>Secure online sessions, short lines of communication, no unnecessary data.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-border-color is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#fddbc7;border-width:1px;border-radius:10px;padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-24567ffd wp-block-group-is-layout-constrained\" style=\"border-style:none;border-width:0px;border-radius:10px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\"><h3 class=\"wp-block-heading\" id=\"for-employerssafety-health-and-welfare-services\">For employers\/safety, health and welfare services<\/h3>\n\n\n<p>Clear processing agreements, privacy-proof reports, minimal traceability.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-border-color is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#fddbc7;border-width:1px;border-radius:10px;padding-right:0;padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-24567ffd wp-block-group-is-layout-constrained\" style=\"border-style:none;border-width:0px;border-radius:10px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\"><h3 class=\"wp-block-heading\" id=\"for-practitioners\">For practitioners<\/h3>\n\n\n<p>Electronic client records that comply with NEN\/ISO, simple Zivver communication and clear protocols.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p>If you have any questions, please send us an e-mail at <a href=\"mailto:team@gevoelszaken.nl\">team@gevoelszaken.nl<\/a>.<\/p>\n<\/div>\n\n\n\n<p><strong>Gevoelszaken VOF<\/strong><br>Sarphatistraat 656 \u2014 1018 AV Amsterdam \u2022 Chamber of Commerce 93066570<br><a href=\"http:\/\/www.gevoelszaken.nl\/en\/\">www.gevoelszaken.nl<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Security, care, and trust \u2014 you can count on these with us. Want to know more? Also read our privacy statement and the conditions of use. AVG\u2011compliant gegevensverwerking We process personal data according to the highest privacy standards and in full compliance with the GDPR. \u2018GDPR-compliant\u2019 is a brief way of saying that we explain [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"gz_categorie":"","gz_tijd":"","footnotes":""},"thema":[],"class_list":["post-2119","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.gevoelszaken.nl\/en\/wp-json\/wp\/v2\/pages\/2119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gevoelszaken.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gevoelszaken.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gevoelszaken.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gevoelszaken.nl\/en\/wp-json\/wp\/v2\/comments?post=2119"}],"version-history":[{"count":3,"href":"https:\/\/www.gevoelszaken.nl\/en\/wp-json\/wp\/v2\/pages\/2119\/revisions"}],"predecessor-version":[{"id":2672,"href":"https:\/\/www.gevoelszaken.nl\/en\/wp-json\/wp\/v2\/pages\/2119\/revisions\/2672"}],"wp:attachment":[{"href":"https:\/\/www.gevoelszaken.nl\/en\/wp-json\/wp\/v2\/media?parent=2119"}],"wp:term":[{"taxonomy":"thema","embeddable":true,"href":"https:\/\/www.gevoelszaken.nl\/en\/wp-json\/wp\/v2\/thema?post=2119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}